HEHR dispatches all UK orders within 1–2 working days (Monday–Friday).
Standard UK delivery typically takes 3–5 working days from dispatch.
All orders are shipped via a trusted UK courier. Once your order has been dispatched, you will receive a tracking confirmation email to monitor its progress.
All HEHR products are carefully packaged to arrive safely and in perfect condition.
All HEHR orders are processed Monday to Friday, excluding UK bank holidays.
Orders received before 6:00 PM GMT on a working day will be dispatched the same day. Orders received after this time will be processed the next working day.
During UK bank holidays, order processing may be delayed. We will resume normal dispatch as soon as possible on the next working day.
This ensures your orders are handled efficiently and delivered promptly, keeping you informed at every stage.
Once your order has been dispatched, you will receive a tracking email with a link to monitor its progress.
If you are unavailable at delivery, the courier will leave a notification with instructions for collection or re-delivery.
Occasionally, deliveries may be delayed due to courier issues or bank holidays. If this happens, please contact our support team, and we will assist promptly.
We want you to love your HEHR products. If you are not completely satisfied, you can return your order under the following conditions:
Return Window: Products can be returned within 30 days of delivery.
Condition Requirements: Items must be unused, sealed, and in their original packaging.
Exclusions: Opened products or items affecting hygiene cannot be returned.
Return Shipping: Customers are responsible for return shipping unless the item is faulty or incorrect.
Once we receive your return, we will process a refund or exchange promptly. Clear, simple, and straightforward returns help you shop with confidence.
HEHR offers exchanges for products that are unused, sealed, and within the return window.
Contact Us: Email our support team at hehrceo@outlook.com with your order number and the item you wish to exchange.
Return the Item: Send the unused product back in its original packaging.
Receive Your Exchange: Once we receive your item, we will dispatch the replacement promptly.
Exchanges are designed to be simple and hassle-free, ensuring you can enjoy the HEHR products you truly love.
Once we receive your returned item, we will process your refund promptly.
Timeframe: Refunds are typically issued within 5–7 working days of receipt.
Method: Refunds are made to the original payment method used for your order.
Confirmation: You will receive an email confirmation once the refund has been processed.
Our goal is to make refunds simple, transparent, and hassle-free, so you can shop with confidence.
If your HEHR order arrives damaged or incorrect, we are here to resolve it promptly.
Contact our support team at hehrceo@outlook.com within 7 days of receiving your order.
Provide your order number and photos of the damaged or incorrect item.
We will arrange a replacement or full refund as quickly as possible.
Our team will confirm the next steps and ensure the issue is resolved to your satisfaction.
At HEHR, we take every order seriously, and your satisfaction is our priority.
Once we receive your returned item, we will process your refund promptly.
Email: hehrceo@outlook.com
Phone: +44 75 6628 1862
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM UK time
You can also visit our Contact Page for more ways to get in touch. We’re committed to providing prompt and helpful support to ensure your HEHR experience is seamless.
