Got a question? Here are answers to the most common enquiries about HEHR products, routines, and delivery. If you can’t find what you’re looking for, our team is happy to help.
Shampoo & Conditioner: Apply to wet hair, massage, rinse, then condition mid-lengths to ends.
Hair Mask: Use 1–2 times per week, leave 5–10 minutes, then rinse.
Blowdry Cream & Illuminating Potion: Apply to damp hair before styling; finish on dry hair for shine.
Candle: Light safely to enhance your haircare ritual.
Fine hair: Shampoo, Conditioner, Illuminating Potion
Thick/coarse hair: Hair Mask, Blowdry Cream
Curly/textured hair: Hair Mask, Blowdry Cream
Straight hair: Shampoo, Conditioner, Illuminating Potion
No. HEHR is completely cruelty-free.
No. We avoid SLS, parabens, and unnecessary additives.
UK: 3–5 business days
International: Varies by location
Yes. Returns or exchanges accepted within +44 7566 281862 days if unused and in original packaging.
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Email, phone, or social channels. Our UK team responds Monday–Friday, 9:00 AM – 5:00 PM GMT.
Optional: Light HEHR Candle for a premium ritual
