Terms & Conditions

About HEHR

HEHR is a premium haircare brand registered in the United Kingdom.

Company Name: HEHR

For any questions regarding our products, services, or these Terms & Conditions, please reach out to us using the contact details above.

Acceptance of Terms

By accessing this website or placing an order with HEHR, you agree to be bound by these Terms & Conditions.

These terms form a legally binding agreement between you and HEHR and govern your use of the website, as well as the purchase of any products.

If you do not agree with these Terms & Conditions, you must not use this website or place an order.

Product Information

HEHR strives to provide accurate and up-to-date information about all products on our website. This includes descriptions, images, and availability.

Please note that product specifications, ingredients, packaging, and designs may change from time to time without prior notice, while maintaining the premium quality you expect from HEHR.

Pricing & Payments

All prices displayed on the HEHR website are in GBP (£) and include applicable VAT unless otherwise stated.

We accept secure payments via authorised payment providers. By placing an order, you confirm that you are authorised to use the chosen payment method.

HEHR ensures that all payment transactions are encrypted and processed securely to protect your financial information.

Placing an Order

You can place an order for HEHR products directly through our website. To do so, simply:

Select the product(s) you wish to purchase.
Add them to your basket.
Complete the checkout process by providing the required information and selecting your preferred payment method.

Once your order is successfully placed, you will receive an order confirmation email summarising your purchase. This email confirms that we have received your order but does not constitute acceptance of the order.

Order Acceptance

HEHR reserves the right to refuse or cancel orders in the following circumstances:

Products are out of stock or unavailable.
Payment cannot be authorised or validated.
Orders are suspected to be fraudulent or in violation of these Terms & Conditions.

A binding contract between you and HEHR is formed only when we send an order acceptance email, which confirms that your order will be fulfilled.

Delivery

HEHR aims to deliver your orders promptly and efficiently. All delivery information, including timeframes, shipping methods, and responsibilities, is detailed on our Delivery & Returns page.

Please note:

Delivery times may vary depending on your location and product availability.
HEHR is not responsible for delays caused by third-party couriers outside of our control.
Risk of loss or damage to products passes to you upon delivery by the courier.

Returns & Refunds

For information about returning products and requesting refunds, please refer to our Delivery & Returns page.

Customers are responsible for returning items in accordance with the instructions provided.
Items must meet the conditions outlined on the Delivery & Returns page to be eligible for a refund or exchange.
HEHR reserves the right to refuse returns that do not meet these conditions.

Using the Website Responsibly

When using the HEHR website, you agree to act responsibly and comply with the following obligations:

No Misuse: You must not use the website or its content in a way that is unlawful, harmful, or could disrupt the operation of the site.
No Unauthorised Commercial Use: You may not copy, reproduce, or distribute our content for commercial purposes without our prior written consent.
Intellectual Property Protection: All text, images, branding, designs, and other content on the website are the property of HEHR. You must not copy, modify, or exploit them without permission.

By using our website, you confirm that you will respect these obligations and help maintain a safe and premium browsing experience for all users.

Limitation of Liability

HEHR endeavours to ensure that all information, products, and services on our website are accurate and reliable. However, by using our website or purchasing products, you agree to the following limitations:

Indirect or Consequential Losses: HEHR shall not be liable for any indirect, incidental, or consequential losses arising from your use of the website or products.
Compliance with UK Law: Liability is limited to the fullest extent permitted under UK law.
Delays Beyond Our Control: HEHR is not responsible for delays or failures caused by third-party couriers, delivery services, or circumstances outside our reasonable control.

These limitations do not affect your statutory rights under UK consumer law.

Intellectual Property

All content on the HEHR website, including text, images, logos, branding, product designs, and other materials, is the property of HEHR and is protected by UK and international intellectual property laws.

You may view and use this content for personal, non-commercial purposes only. Any copying, reproduction, distribution, or commercial use of HEHR content without prior written permission is strictly prohibited.

Privacy & Data Protection

HEHR is committed to protecting your personal data. All information you provide when using our website or placing an order is processed in accordance with UK GDPR and other applicable data protection laws.

For detailed information on how we collect, use, and safeguard your data, please refer to our Privacy Policy and Cookie Policy.

By using our website, you consent to the processing of your personal information as outlined in these policies.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the United Kingdom.

Any disputes arising from or in connection with these Terms, including the use of the HEHR website or the purchase of products, shall be subject to the exclusive jurisdiction of the UK courts.

This ensures that all legal matters are resolved in accordance with UK law and provides clarity and protection for both HEHR and our customers.

Updates to Terms & Conditions

HEHR reserves the right to update or modify these Terms & Conditions at any time. Changes may be made to reflect legal requirements, business practices, or website improvements.

We encourage you to review this page periodically to stay informed of any updates. By continuing to use our website or place orders after changes are made, you agree to the updated terms.

Last Updated: 20/02/2026

Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please get in touch with our team:

Email: hehrceo@outlook.com

Contact Page: For more ways to reach us, visit our Contact Page.

We aim to respond to all enquiries promptly and provide clear guidance regarding our policies.