HEHR brand logo featuring a stylized olive-green hair strand icon next to modern uppercase sans-serif text on a beige background.

Privacy Policy

At HEHR, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website or purchase our products.

Who Is Responsible for Your Data?

HEHR is the data controller responsible for your personal information under applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Policy or how we handle your personal data, you may contact us at:

Email: hehrceo@outlook.com

We are committed to handling your information transparently, securely, and in accordance with UK data protection legislation.

Information We Collect

We collect personal information in order to provide our products, process orders, and improve your experience with HEHR.

Personal Information You Provide

When you place an order, create an account, or contact us, we may collect:

  • Your name
  • Email address
  • Billing address
  • Shipping address
  • Telephone number
  • Payment details (processed securely by our third-party payment provider – we do not store full card details)

     

We only collect the information necessary to fulfil your order, respond to enquiries, or provide requested services.

Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and analytics tools. This may include:

  • Your IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on the site
  • Referral source (how you arrived at our website)

This information helps us understand how visitors use our website and allows us to improve performance, security, and user experience.

How We Use Your Information

We use your personal information only where necessary and for the following purposes:

1. To process and deliver your orders

Including payment processing, order confirmation, dispatch, and delivery.

Responding to enquiries, managing returns, resolving issues, and providing product guidance.

Enabling account access, order history, and saved preferences.

Analysing website usage, monitoring performance, and enhancing user experience.

Sending updates about new products, launches, and promotions. You may unsubscribe at any time.

Including tax, accounting, fraud prevention, and record-keeping requirements.

We do not use your personal information for purposes unrelated to the services we provide.

Our Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we must have a lawful basis for processing your personal data. The legal bases we rely on are outlined below.

Contractual Necessity

We process your personal data where it is necessary to fulfil a contract with you. This includes:

  • Processing and delivering your orders
  • Managing payments
  • Providing customer support related to your purchase

Without this information, we would be unable to supply the products or services you have requested.

Legitimate Interests

We may process your data where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests. This includes:

  • Improving our website and user experience
  • Analysing website performance and visitor behaviour
  • Preventing fraud and maintaining website security

We ensure that any such processing is proportionate and respects your privacy rights.

Consent

Where required, we rely on your consent to process your personal data. This applies to:

  • Sending marketing emails and promotional communications

You may withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly.

Legal Obligations

We may process your personal data where necessary to comply with legal or regulatory requirements. This includes:

  • Tax and accounting obligations
  • Record-keeping requirements
  • Responding to lawful requests from regulatory authorities

Sharing Your Information

HEHR does not sell your personal information. We only share your data where necessary to provide our services or comply with legal obligations.

Third-Party Services

We may share your personal information with trusted service providers, including:

  • Payment processors – to securely handle payments.
  • Delivery couriers – to fulfil and deliver your orders.
  • Email marketing providers – to send marketing communications where you have given consent.
  • Website analytics tools – to analyse website performance and improve user experience (e.g., Google Analytics).

All third-party providers are required to process your data securely and only for the purposes we specify. We ensure that your information is handled responsibly and in compliance with UK data protection laws.

International Data Transfers

HEHR may use service providers that store or process personal data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your information in line with UK data protection law.

These safeguards may include:

  • Standard contractual clauses approved by the UK government
  • Ensuring third-party providers adhere to strict data protection and security standards

If you are accessing our website from outside the UK, please note that your data may be processed in accordance with this Privacy Policy and the protections outlined above.

Where no international transfer occurs, all data is securely stored and processed within the United Kingdom.

How Long We Keep Your Data

HEHR retains your personal information only for as long as necessary to provide our services, comply with legal obligations, and meet legitimate business needs.

  • Order Data: We retain information related to your orders for up to 6 years, in line with UK tax and accounting regulations.
  • Marketing Data: We keep your marketing preferences and consent until you unsubscribe or request deletion.
  • Account Data: Information linked to your account is retained until you request account deletion or we are no longer required to keep it for legal or business purposes.

After these periods, your personal data is securely deleted or anonymised.

Your Data Protection Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to correct any inaccurate or incomplete data.
  • Deletion: You can request that we delete your personal data, subject to any legal obligations.
  • Restriction: You can ask us to limit how we process your personal data.
  • Objection: You can object to certain types of data processing, including marketing communications.
  • Consent Withdrawal: You may withdraw your consent for processing at any time.
  • Lodge a Complaint: If you believe your data has been mishandled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at hehrceo@outlook.com. We aim to respond promptly and in accordance with UK data protection law.

Cookies & Tracking

HEHR uses cookies to improve your browsing experience and ensure our website functions efficiently. Cookies are small files stored on your device that help us understand how you use our site.

Types of Cookies We Use

  • Essential Cookies: Required for the basic functioning of the website, such as keeping your session active while browsing.
  • Analytics Cookies: Help us understand how visitors interact with our website so we can improve performance and content.
  • Marketing Cookies: Used to personalise your experience and provide relevant promotional content where you have consented.

Managing Your Cookie Preferences

You can manage or disable cookies at any time through your browser settings. Please note that some parts of the website may not function correctly if essential cookies are disabled.

For more detailed information, please see our Cookie Policy.

How We Protect Your Data

HEHR takes the security of your personal information seriously. We implement robust measures to ensure your data is safe at all times:

  • Secure Servers: All personal data is stored on secure servers with restricted access.
  • Encryption: Sensitive information, including payment details, is encrypted during transmission.
  • Payment Security: All transactions are processed through trusted, secure payment providers, ensuring your financial data is protected.

These measures help ensure that your personal information remains confidential and secure while interacting with HEHR.

Updates to This Privacy Policy

HEHR may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or website functionality.

Last Updated: 12/02/2026

We encourage you to review this page periodically to stay informed about how we protect your personal data. By continuing to use our website, you agree to any updates made to this policy.

Contact

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, you can contact our dedicated team:

Email: hehrceo@outlook.com

Response Timeframe: We aim to respond to all privacy enquiries within 5–7 working days.

We are committed to addressing your concerns promptly and in accordance with UK data protection laws.